Account Managers will follow the below process when defects, shortages, overages, or mis-shipments are reported to them by their sales rep or customer.
Sales Reps, if you discover a quality issue on an order, please send these requests to your Account Manager. In your request, include the original order number, picture, and an explanation of the issue.
PICTURES OF DEFECTS ARE REQUIRED!!
Follow the below process to request the usage of a non-sales rep ID:
- Go to the Non-sales rep ID approval form.
- Click Start Now. (If you don't see this, click on the three dots and click clear form)
- Enter/Select the required information to submit the form for approval. Please provide as much information as possible. You don't need to shorten anything, there aren't any character limits.
- Upload any attachments necessary. If you are trying to upload an email, try to screenshot the email with your snipping tool, save as an image, and upload that .jpeg or .png file.
- Approval or Rejection will be provided within 24 business hours of the request with instruction on how to proceed.
Below are the non-sales IDs for the different issues we experience:
- 4442 - Art Issue (Non-Art) - Approval from Josie Walker
- 4443 - Account Manager Issue - Approval from Trinity Preslar.
- 4444 – Swanton Production Quality Orders - Approval from Hunter Davis.
Follow the Swanton Quality Replacement order process here. - 4445 – Tier 3 Production Quality Orders - Approval from Brandon Bollinger.
Follow the Tier 3 Quality Replacement order process here. - 4446 – Carroll Production Quality Orders -Approval from Quentin Buswell.
Follow the Carroll Quality Replacement order process here. - 4447 - System Issues - Approval from Lukas Eswein-Peterson
- 4448 - Game One Inventory Issue - Approval from Nolan Davis
- 4449 - Drop Ship/Vendor Issue - Approval from Amanda Unger
- 4451 - UPS Claim - Approval from Nolan Davis
Follow the below process on Updating the Rep ID:
- At order entry, DO NOT CHANGE the rep ID in the Sales Rep field on the Order Information screen. Leave it as the normal sales reps. If you update this, it will change the default for the next order placed.
- Change the Sales Rep (4-digit number) by changing it under the Main tab > Order Header Management > Sales Rep dropdown, after the order information screen.
