Admin and Errors
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      How to enter a Tier 3 production error order

      Account Managers follow this process to reorder product for a Tier 3 when damages occur at their production facility if noticed by Tier 3 or by the Customer.

      Account Managers must receive approval from Brandon Bollinger to utilize 4445 as the Sales ID on an order.

      A Tier 3 may need a replacement for a product damaged during production, or the customer notices an error with the decoration when they receive it. Either way we must place a new order and bill the Tier 3 so it can be produced and shipped to the customer. 

      This process ensures the Tier 3 is billed for the order:

      1. Contact Brandon for approval to use 4445. After receiving his approval, proceed with the steps below.
      2. Start a new Customer Sales Order under the Tier 3's account (see below list). 
      3. On the Order Information Screen select "Accept Ship To" > Yes
        1. Enter the "Replacement for L002345/School Name" in the description field 
          **Be sure you are using the order number and not the reference order number. This needs to match the order provided to the Tier 3 so they can match it up with the information in the vendor portal.
        2. Use the NS request number from the approval email as your PO.
      4. Enter the Style Number and Color Code and commit where you see inventory, or MF warehouse.
      5. Do not add decoration to the order.
      6. The Selling Price should be cost + 10%.
        **To look up the item's cost click Check Stock > Cost on the Style Commitment screen (How to look up Item Cost/COGS).
      7. On the Ship To Address in the freight tab, add "Quality - Original Order #" to the second address line.
      8. Enter "Quality - O#(original order number)" on the second ship to line of the address with the vendor/B2B.
      9. Review and Complete the order. 

      Tier 3 account numbers:

      • An Artist’s Touch – 001360
      • Athletic Ink – 002230
      • Big Country T’s – 002153
      • Daydreams Specialty - 002842
      • F3 Printing – 160207
      • J&J Embroidery – 001297
      • Kodiak Custom Lettering - 002844
      • Meyer Ink & Embroidery - 002843
      • Required Team Gear (RTG) – 001179
      • Rocky Slopes Embroidery - 002845
      • Rusk Tejas – 002231
      • Sew What – 002227
      • Sports Den Embroidery - 004356
      • Sportscreen – 002226
      • Universal Awards – 002229
      • Kronos Prints - 006126

      **Email Lukas Eswein-Peterson if you do not see an account for the Tier 3