Admin and Errors
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      How to enter a Tier 3 production error order

      CRRs follow this process to reorder product for a Tier 3 when damages occur at their production facility if noticed by Tier 3 or by the Customer.

      CRRs must receive approval from Trinity Preslar to utilize 4445 as the Sales ID on an order.

      In your request, please include the original order number, picture of the issue, and an explanation of the error. Once approved, please follow the process here to update the Sales ID.

      A Tier 3 may need a replacement for a product damaged during production, or the customer notices an error with the decoration when they receive it. Either way we must place a new order and bill the Tier 3 so it can be produced and shipped to the customer. 

      This process ensures the Tier 3 is billed for the order:

      1. Contact Trinity for approval to use 4445. After receiving his approval, proceed with the steps below.
      2. Start a new Customer Sales Order under the Tier 3's account (see below list). 
      3. On the Order Information Screen select "Accept Ship To" > Yes
        1. Enter the "Replacement for L002345/School Name" in the description field 
          **Be sure you are using the order number and not the reference order number. This needs to match the order provided to the Tier 3 so they can match it up with the information in the vendor portal.
      4. Enter the Style Number and Color Code and commit where you see inventory, or MF warehouse.
      5. The Selling Price should be cost + 10%.
        **To look up the item's cost click Check Stock > Cost on the Style Commitment screen (How to look up Item Cost/COGS).
      6. On the Freight Tab let the system charge UPS rates if coming from a Game One warehouse. 
      7. On the Ship To Address in the freight tab, add "Quality - Original Order #" to the second address line.
      8. Leave a Non-Printable comment on the order stating "Buyer please enter 'Quality - O#(original order number)' on the second ship to line of the address with the vendor". They will make sure that this is on the ship to for the Vendor or Warehouse Transfer. 
      9. Review and Complete the order. 

      Tier 3 account numbers:

      • An Artist’s Touch – 001360
      • Athletic Ink – 002230
      • Big Country T’s – 002153
      • Daydreams Specialty - 002842
      • F3 Printing – 160207
      • J&J Embroidery – 001297
      • Kodiak Custom Lettering - 002844
      • Meyer Ink & Embroidery - 002843
      • Required Team Gear (RTG) – 001179
      • Rocky Slopes Embroidery - 002845
      • Rusk Tejas – 002231
      • Sew What – 002227
      • Sports Den Embroidery - 004356
      • Sportscreen – 002226
      • Universal Awards – 002229
      • Kronos Prints - 006126