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How to enter a Sample Order

Follow the below process when entering a sample order into FDM4.


**Please read the Game One Sample Policy here.**


Best Practices for Samples:

  1. Check with regional sale manager first to see if they have a sample or know someone that might have one you can borrow. 
  2. Check with the vendor and see if they can provide a FREE sample from them. If they are going to invoice Game One, go to step 3.
  3. Order the sample using your rep promo budget.

Options available for Order Entry:

  • Rep Promo Budget - Sales Rep enters the order on the customer's account and updates the Bill-to customer to their sales rep promo customer account (Rep ID + GO = 1111GO). The selling price should be set to COST and the special type should be 26REPPRO. NO RETURNS ALLOWED. See: GO Promo Order Entry Process.
      • Once a rep has exhausted their promo budget allowance, any orders entered will be written off and the sales rep will be costed 100% at commission time.
  • Order & Return - If customer is ordering samples from Game One inventory with plans to return, charge them for the order and they will be credited upon return. If no return is eligible or received this will go against the reps commission as a REPCHARGE.

Order Entry Process:

  1. Run Order Entry under the customers account, and begin the quote
  2. Select the correct address number, make sure your Rep ID is assigned to the order and update the Description to "Sample Order". 
  3. Determine which method you wish to use (Rep Promo or Order/Return -- See above). 
    1. If using your promo budget, please select 26REPPRO for the Special Type (Main > Order Header Management) and update the Bill-to customer to your sales rep promo account. Promo Process can be found here.
  4. Commit the requested style/quantities to the order. 
  5. Leave non-printable comments with details so that your RSM knows when approving their Low Margin report. 
  6. Review and Complete the quote.
  7. Release Quote to a Customer Sales Order (ORDER).

Returns:

  • No returns allowed on orders placed using promo budget.
  • Samples paid for by the customer and sent to the customer from Game One inventory, can be returned to Game One Inventory with a supplied call tag, even if the order COGS is less than $100 or beyond 30 days.
  • Samples paid for by the customer and sent to the customer from Vendor inventory must follow the Game One and vendor's return policy (less than or equal to 30 days from shipment and order COGS is less than or equal to $100).