This process will walk you through using Non-sales ID's when placing an order.
- Go here to access the form to request the usage of a Non-Sales ID, starting with a 4. This form can also be found on Sales Deck.
- Within the form, it will ask required and optional questions. Fill out as much as you can and be detailed. If you aren't detailed enough, you will be asked for more detail delaying the order. DON'T FORGET NON-PRINTABLE COMMENTS IN FDM4.
- Wait for an approval or rejection email from the individual processing the request. This email will contain specific instructions on how to proceed with the replacement.
This will come from Order Support's email address, even though someone else is approving it. This is not a monitored inbox, do not send emails to this and expect a reply.
When rekeying an order, always use the NS approval code provided in the email as the Customer PO. Please also include the original order number in the description of the order.
Below are the different Sale IDs that can be requested. If there is a specific process it will be linked below, but you will also get instructions in your email on how to place the order. It also lists the person approving your request. If there isn't a special process linked, enter the order like normal, using the customers account and updating the Sales ID to one of the below after approval.
- 4442 - Art Issue - Josie Walker
- 4443 - Account Manager Issue - Trinity Preslar
- 4444 - Swanton Production Issue - Hunter Davis
- 4445 - Tier 3 Production Issues - Brandon Bollinger
- 4446 - Carroll Production Issues - Quentin Buswell
- 4447 - System Issues - Lukas Eswein-Peterson
- 4448 - Game One Inventory Issues - Nolan Davis
- 4449 - Drop Ship Issues - Amanda Unger
- 4451 - UPS Claim - Nolan Davis
If the original order requires a return, please follow the Returns process.