Billing Analysts can update an order's freight before invoicing using the Change Carrier button.
If you notice an order's freight has dropped from the quote, use these steps to add it back to the order before invoicing:
- With the order selected choose Change Ship To/Carrier
- Click Edit on the freight tab
- Update the freight to match the quote and Save.
- If you receive an error about the In-Hand Date, simply change the date to tomorrow's date
- Click Finish to complete and return back to the invoicing screen
After invoicing the customer, you can use Review Customer Orders to download a copy of the invoice and verify the freight is displaying correctly.