The below statuses are available for the Custom Buying Team to set as for quick referencing and triggering automatic emails to the requestee of the custom order.
- Not Started – order just assigned and hasn’t been started.
- Contacting Rep – need to reach out to the rep for additional information before we can start the order.
- In Progress – when we are in the process of entering the order in FDM4 and getting it placed with the vendor.
- Submitted Awaiting Confirmation – after the order is placed and we are waiting on the final confirmation with pricing and ETA …. If art approval is also required, we leave it on this status until we receive the mock up and approval.
- Awaiting Art Approval – sent mock up from vendor to rep for final approval.
- Completed - All information is finalized, and we are waiting for the order to be produced by the vendor and shipped.
- Vendor Shipped - Once we get tracking information from the vendor.
The Custom Buyers are the only ones authorized to change these custom order statuses in Microsoft Lists. If you have any questions, please reach out to the custom buyer assigned to your order.