The Change Tracking tab in Review Customer Orders shows all actions taken on an order and can be helpful to understand an order's history.
When researching an order in Review Customer Orders, the Change Tracking tab can be helpful to understand the history of an order. Here are several Order Tracking entry lines and what they mean:
- ABOM-Assign - The backordered product has been assigned to a buyer
- BillbyDtUpd- The Bill by Date was updated on the order
- carrier-chg - The shipping carrier has been updated on the order
- CLRHOLD - The art holds were cleared during the normal process of getting the art/design ready
- DecProdStart - The order is in production
- Email-OrderConfirmation - The order was emailed to the customer or whomever's email address was selected upon completion
- Email - ShipmentConfirmation - Shipping confirmation has been sent to the customer
- Invoiced - The order is invoiced
- Inv-ERR - The billing anaylst attempted to invoice the order and it resulted in an error. Refer to the description for more information.
- Reference:XXXXXXX, See XXXXXXX - This order cannot bill until the remaining split order has shipped
- PO required for invoicing
- Bill by date is in the future XX/XX/XXXX
- Order-Note - The Buyer has added a note to the order that will need to be triaged by the CRR
- order-adj - The order has been edited
- order-split - The order has been split, usually a buyer, so decorated items are on their own order
- ProofAssign [username] - The art proof has been acknowledged by the art team and has been assigned to an artist
- Proof Update [details]- The details will show what actions were taken on the proof, from needs proof > in process > ready > awaiting approval > rejected / proofing complete
- shipment - The order has been shipped through the WMS
- suppress-invoice-email - The invoice email has been supressed, meaning it will invoice without sending to the customer. (This is used for CC orders or zero dollar orders that need to invoice through the system).
- TAX-INQUIRY - The order has been automatically checked for tax requirements
- update-order-ref - The order's reference number has been changed by a CRR using the Update Reference Order tool
- user-complete - The order/quote has been properly completed
- WMSDROP - Order has been dropped to the warehouse for picking