Order Entry
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      How to process a Rush Order

      Please follow one of the below processes for rush orders, based on if the order is decorated (Tier 1 or Tier 3) or blank.

      • PLAN SHIP DATE defaults 2-weeks from the order date (converted from a quote date). This is a necessary date for production teams. Needs to be adjusted prior to Review and Completing the Order at conversion on rush orders.  
      • IN HANDS DATE is the date that the customer needs the order by. This date does not default like the Plan Ship Date. It stays what it's set as on the quote. This should be the date the coach needs to get the garments to the team or a couple days before the event is taking place. Also know as the True Must Date, by some legacy companies. 

      Orders to be Rushed with Decoration in Swanton

      Approval from Steve Senecal is a MUST, before we release and take to the call. The best chance for quick turns and rushes involve existing artwork and products that we stock in Swanton.

      Anything outside of this leads to multiple day delays. If the goods are coming from a vendor remember to factor in processing and shipping times.

      1. Run Order Entry and enter the Quote, like normal, Including a Plan Ship Date and an In-Hands Date. 
      2. Send the quote confirmation to Steve Senecal and copy your CRR for Rush approval. (If Swanton can’t get the order done in time, Steve will follow-up with Quentin in our Carroll facility.)
      3. Release the quote to a normal ORDER type. DO NOT use Release & Auto Finish.
      4. Depending on where Steve determines the rush can be done, you may need to follow this process on changing the warehouse on Style Entry.
      5. Go into the Main tab > Order Header Management of the order and adjust the Plan Ship Date, back to what Steve approved on the Quote. (The Plan Ship Date defaults 2 weeks from the quote being converted to an order, automatically. This will need to be updated when releasing a rush order from a quote). The In Hand Date, will stay what you set it at quote entry.
      6. Leave non-printable comments stating that this is a rush and has a true must date. 
      7. Review & Complete the Order
      8. Send a copy of the Order Confirmation and approval from Steve to your CRR to take to the appropriate daily deco call.
      9. The CRR will provide the order number, order/item status, art status, and required in-hands date on the next appropriate daily deco call.  

      Orders to be Produced in Carroll (and Carroll is your primary decoration facility)

      The key here is that we need to get approval from Quentin/Puff before we release the order. Anything outside of this leads to multiple day delays. If the goods are coming from a vendor remember to factor in processing and shipping times.

      1. Run Order Entry and enter the Quote, like normal, Including an In-Hands Date.  
      2. Send the Quote Confirmation as an attachment, to both Quentin Buswell and Jeff Puffett, and copy your CRR for approval. (DO NOT JUST SEND THE QUOTE NUMBER, THEY DO NOT HAVE ACCESS TO FDM4.)
      3. Once approved, release the quote to a normal ORDER type. DO NOT use Release & Auto Finish.
      4. Go into the Main tab > Order Header Management of the order and adjust the Plan Ship Date, back to what Quentin and/or Puff approved on the Quote. (The Plan Ship Date defaults 2 weeks from the quote being converted to an order, automatically. This will need to be updated when releasing a rush order from a quote). The In Hand Date, will stay what you set it at quote entry.
      5. Leave non-printable comments for the buyer to communicate this is a rush to the Carroll CRR Team. 
      6. Review & Complete the Order.
      7. Send a copy of the Order Confirmation and approval from Quentin and Jeff, to your CRR to take to the next deco call.
      8. The CRR will provide the order number, order status, art status, and required in-hands date to the team on the Carroll Daily Deco call. 

      Orders to be Rushed with Decoration at a Tier 3 Facility

      1. Run Order Entry and enter the Quote, like normal, Including an In-Hands Date.  
      2. Send the quote confirmation to Brandon Bollinger, and include which decorator you'd like to request a rush with.
      3. If approved, Release the quote to a normal ORDER type. DO NOT use Release & Auto Finish. 
      4. Go into the Main tab > Order Header Management of the order and adjust the Plan Ship Date, back to what was entered on the Quote. (The Plan Ship Date defaults 2 weeks from the quote being converted to an order, automatically. This will need to be updated when releasing a rush order from a quote). The In Hand Date, will stay what you set it at quote entry.
      5. Leave non-printable comments stating that this is a rush and has a true must date and that the order was approved by the Tier 3 (attach the email to the order), and to not reassign to a Tier 1. 
      6. Review & Complete the Order.
      7. Send a copy of the Order Confirmation to your CRR to take to the next Tier 3 Daily Deco Call.
      8. The CRR will provide the order number, order status, art status, approval from T3 and required in-hands date to the team on the Tier 3 Daily Deco call. 
      9. Someone from Order Management and Art Team will be on this call to ensure all information is communicated to the Decorator. 

      Please remember transit time for any product and the time that has to go into getting the art approved by the Customer, files created, and information sent to the Tier 3.

        Blank Orders for STOCK Game-One product

        Please e-mail the following teams depending on which warehouse the product is being pulled from: Please only e-mail true rush orders – over 90% of non-decorated stock orders are shipping same day.

        Blank Order from Vendor Inventory (Drop Ship)

        Please leave Non-Printable comments on the order, and let your CRR know the order number.

        Please keep in mind that the Vendor has ultimate discretion on what gets out their doors and when. We will try our best to get it in their hands as quickly as possible. 
        1. Run Order Entry and submit order like normal, including an In-Hands Date. Leave Non-Printable comments on the order.
        2. Sales Rep MUST provide their CRR the order number and in-hand date.
        3. CRR, please verify that there are comments on the order. 
        4. Email the order number, of the dropship product, to the Lead Buyer of the sales reps region and request for this to be placed as soon as possible.
          1. East Region Lead Buyer
          2. West Region Lead Buyer
          3. Central Region Lead Buyer
        5. The lead buyer will proceed with getting that order placed in a timely manner and letting the vendor know that it is a rush order. Please keep in mind this does not guarantee a rush from the vendor. It is up to their discretion to have it shipped.