How to look up an order using the Reference Number

Reference Order number is the "parent" order to all "child" orders. Using Reference Order for you search will pull all orders associated with the "parent" order.

Follow the below steps to search using Reference Order numbers. 

1. Open Review Customer Orders
2. The drop down that defaults to Order Number, change to Reference Order
   
   1. If the order was entered following the order process, it should have a quote number. That quote number will act as your reference number for most orders.
   2. If the order was not entered as a quote, the original order number will act as the reference number.
   3. When searching for claims by reference, the matched order will act as the reference, or the claim won't have a reference number if un-matched. 
3. Paste or Type the order number under Reference Order
   
4. Result will show all children orders belonging to that parent order (reference order). From the screen shot above we notice the following:  Order Prefixes based on warehouse can be found here
   1. Rep started order as a quote.
   2. Converted the quote to an order (based on the number changing after the letter T, this also tells me the rep committed the shoes to Holland warehouse when placing the order).
   3. The order moved from a T order to an M order, telling us that the order went to a M order (Manufacturer order), since these are shoes and do need to drop ship to the customers address to save on shipping costs. 
   4. The order moved from an M order to an L order, because the purchaser seen we had stock in Lubbock (L orders means the order is coming from the Lubbock warehouse).
5. Look at the warehouse status, change tracking (if coming from one of our warehouses or an EDI vendor), purchase order (if ordered with a vendor), and triage to get a status update on the order if unable to find an answer in FDM4.