Admin and Errors
      Back to home
      1. Help Center
      2. FDM4 Help Center
      3. Admin and Errors

      How to handle defective/mis-shipped garments

      CRR's please follow this process after entering your quality order (at no charge) to update the Sales ID on any decorated and non-decorated order.

      Sales Reps, if you discover a quality issue on an order, please send these requests to your CRR to be completed. In your request, include the original order number, picture, and an explanation of the issue.

      This article walks through the below issues:

      Decoration Quality Issues: 

      All decoration quality issues must be reported to, reviewed and approved by the locations GM or lead listed below. (Replacement Order processes also linked below.)

      • 4444 – Swanton Production Quality Orders - Approval from Hunter Davis.
        **Follow the Swanton Quality Replacement order process here** 
      • 4445 – Tier 3 Production Quality Orders - Approval from Trinity Preslar.
        **Follow the Tier 3 Quality Replacement order process here**
      • 4446 – Carroll Production Quality Orders -Approval from Quentin Buswell.
        **Follow the Carroll Quality Replacement order process here**

      CRR Order Entry or Buyer Error:

      • 4448 - STOCK Mis-ship-Approval from Nolan Davis.
        **ONLY if the quality issue is related to a CRR, Warehouse, or Purchaser error of Game-One inventory.
      • 4449 - NON-STOCK Mis-ship- Approval from Amanda Unger
        **ONLY if the quality issue is related to a CRR or Purchaser error of vendor inventory.

      Decorated and Non-Decorated Quality Issues (STOCK from GO Inventory):

      If the quality issue is due to a CRR, Warehouse, or Purchasing error for stock product, or defective items that came from a Game-One warehouse, please follow the approval process to use 4448, approval needed from Nolan Davis. 

      Decorated and Non-Decorated Quality Issues (NON-STOCK from Vendor)

      If the quality issue is due to a CRR or Purchasing error for non-stock product, or defective items that came from a Vendor, please follow the approval process to use 4449, approval needed from Amanda Unger. 

      Vendor Defects or Short ship:

      If the quality issue is due to a Vendors Error (Short-ship or defect), a new order will need to be keyed in and follow the approval process to use 4449, approval needed from Amanda Unger.

      **Sometimes the vendor will offer to replace using the same PO, do not allow this to happen.

      ***If you or your rep receive a Credit Memo from the vendor on these, please forward them to accountspayable@game-one.com. They need to file this claim with Sports Inc most of the time to get the credit. 

      System Issues:

      • 4447 - System Issues - Prior Approval by Lukas Eswein-Peterson.
        • If the quality issue is related to an FDM4 system error.

      Please include the original order number, image and explanation of issue/error in ALL communication!

       

      Updating the Rep ID:

      1. At order entry, leave the rep ID in the Sales Rep field on the Ship To screen, as is.
      2. Change the Sales Rep (4-digit number) by changing it under the Main tab > Order Header Management > Sales Rep dropdown, when you are in the order.