How to enter a Swanton production error order

After receiving approval to use 4444, Account Managers will follow the below processes to enter a new order when replacing a Swanton production error.

Error noticed by Production

Error noticed by Customer

Error noticed by Production:

Account Managers will get emailed from production on issues that come up while the order is in production. Whether that be a human or mechanical error. 

1. Enter the Quote under the customer's account, like a normal quote. 
2. On the Order Information Screen leave the Sales Rep as is. (If it get's updated here, it updates the sales rep for all future orders.) Make sure to include the In-Hands Date, and update the Customer PO to the NS approval number provided in your approval email and Description fields to state "Production Error on O# ___".
3. Click on the Main tab and update the Sales ID to 4444.
4. Commit the item(s). Zero out all pricing including Item(s), Decoration pricing, and freight. 
5. Assign the previously approved design number to the item(s). Unless there were issues with the previously used design and we are needing to redo it, then version the previous design to have it re-proofed and re-approved by the customer. 
6. Leave non-printable comments on what the error was and the order number it took place on.
7. Review & Complete the quote
8. Release the quote to an order.
9. Reply back to the team member that contacted you about the replacement and CC in Hunter Davis with the replacement order number.

Error noticed by Customer:

Customer may notice something wrong with the decoration. 

1. Enter the Quote under the customer's account, like a normal quote. 
2. On the Order Information Screen leave the Sales Rep as is. (If it get's updated here, it updates the sales rep for all future orders.) Make sure to include the In-Hands Date, and update the Customer PO to the NS approval number provided in your approval email and Description fields to state "Production Error on O# ___".
3. Click on the Main tab and update the Sales ID to 4444.
4. Commit the item(s) we are replacing the previous order with. Zero out all pricing including Item(s), Decoration pricing, and freight. 
5. Assign the previously approved design number to the item(s). Unless there were issues with the previously use design and we are needing to redo it, then create a new design to have it re-proofed and re-approved by the customer. 
6. Leave non-printable comments on what the error was and the order number it took place on.
7. Attach an image of the error, under Attachments at the top of the screen.
8. Review & Complete the quote.
9. Release the quote to a normal order.