How to change the vendor on a custom order

The vendor number can be updated on custom orders even after the order has been started.

If you chose the wrong vendor ID number for a custom order, you can update it in the Order Header Management section on the Main tab. Typically this issue displays with an error when completing the order that says "Items not available from vendor XXXX." 

Follow these steps to change the vendor number:

1. Go to Main > Order Header Management
2. Scroll to the Misc section and look for the Vendor field
3. To change the vendor, delete the number shown and use the help lookup to find the correct vendor.

This typically happens if you release a quote to a custom order and the item on the order is not aligned with the vendor selected. Typically when starting a custom order using Custom Drop Ship, the system will not allow you to commit a style that does not match with the chosen vendor. But when releasing a quote, the system doesn't perform the vendor/SKU check until after release.