Account Manager's are invited to three daily deco call's a day. One for Swanton. One for Carroll. One for Tier 3's.
Below are the expectations of what must be followed when bringing orders to these calls for rushes or orders not complete.
- Identify orders that are a True Must and need to meet an in-hands date with no exception. (Example: tournament/championship tees, senior night shirts, homecoming, etc.)
- 1-2 days after that order is entered in FDM4, the sales rep needs to make the AM aware, and AM will bring to the call.
- Art will be started. The AM must manage the proofs, and art holds. Proofs and Holds are typically addressed within 48 hours, but if they are not cleared, it is the AM’s responsibility to work with their Art Coordinator to help clear the holds.
- Orders needs to be close to the Game One expected turn times from the WMS Drop (sent out weekly by Jimmy).
- The Deco call is not a guarantee that the order will ship on the requested date. The AM is still responsible for checking on the order and art status.
- If orders are brought to the call but did not drop in a timely manner we will do our best to get the order done in 2-3 working days.
- Be aware of timing and know when we are not taking rush orders. The deco call is not meant to request rush orders, please follow the SOP for rush orders then have the AM bring to the call only after the rush has been approved.
- If orders are not brought to the call after order entry, art/production has less of a chance to meet your in-hands date.
- Orders should not be brought to the call more than 2 days after order entry. Please email those inquiries to Steve Senecal, Brandon Bollinger, or Quentin Busswell, depending on where you're decorating.
- Waiting on Production/In Production the order should not be brought to the call.
- Swanton - Email to the production leads in, Dane and/or Jenna based on decoration method. If it has two different methods, please send to both on the same email. You can CC Steve Senecal as well.
- Carroll - Email Quentin Buswell and Beth Tigges
- Tier 3 - Email Brandon Bollinger
- Communicate If anything delays your order (art, licensing, B/O’s, etc.). We cannot jump orders if we are not aware of potential delays.
- If your ordered is delayed, be prepared to expedite shipping to accommodate your original request.