Everything to know about Shortages and Mis-Ships on product

This article will go through who will be communicated to when Game One, a Tier 3 decorator, or a customer experience a shortage on product.

Click on one of the below to jump to that part of the article:

• Game-One Facility Product Issues
• Tier 3 Facility Product Issues
• Drop-Ship Orders (shipped direct to customer from vendor)

Game One Facility Product Issues

Product issues include shortages, overages, and mis-ships arriving or stocked at a Game One facility for booking or decoration purposes. 

All of the below issues will be reported to Cris Munoz by a Warehouse Team member: 

• Shortages (both over and under $100).
• Overages.
• Mis-Ships caused by the Vendor. 

The below issue will need to be reported to an Account Manager by Cris Munoz:

• Mis-Ships caused at time of purchase with the Vendor. (Account Manager) 
  
  Account Manager's follow the below process:
  • New Order for pieces ordered incorrectly by the Account Management team.
  • Work with returns to get it returned back.
    • If we cannot return back, a new order will need to be placed against 4443. Please follow the approval process to use that non-sales rep ID.

If the Account Manager or Rep get notified of any of these issues from a Game One facility, please forward to Cris Munoz right away. DO NOT ENTER A REPLACEMENT OR FILE A CLAIM. 

Tier 3 Facility Product Issues

Product issues include shortages, overages, and mis-ships arriving at a Tier 3 facility for decoration purposes.

All of the below issues will be reported to Cris Munoz by a Tier 3 Team member: 

• Shortages (both over and under $100).
• Overages.
• Mis-Ships caused by the Vendor. 

The below issue will need to be reported to an Account Manager by Cris Munoz:

• Mis-Ships caused at time of purchase with the Vendor. (Account Manager or Senior Buyer error) 
  
  Account Manager's follow the below process: 
  • New Order for pieces ordered incorrectly by the Account Management team.
  • Work with returns to get it returned back.
    • If we cannot return back, a new order will need to be placed against 4443. Please follow the approval process to use that non-sales rep ID. 

If the Account Manager or Rep, get notified of any of these issues from a Tier 3 or Tier 3 Team Member, forward directly to Cris Munoz. DO NOT ENTER A REPLACEMENT OR FILE A CLAIM. 

Drop-Ship Product Issues

Product issues include shortages, overages, and mis-ships arriving to a customer directly from a vendor, including Custom orders. 

All of the below issues will be reported to the Account Manager by the Rep or Customer: 

• Shortages (both over and under $100).
• Overages.
• Mis-Ships caused by the Vendor. 
• Mis-Ships caused at time of purchase with the Vendor. (Account Manager or Senior Buyer error)

Account Manager is responsible for following all approval processes to use a non-sales -rep ID for replacements. They are also responsible for entering the new orders and obtaining new Purchase Orders.

It is up to the Account Manager to order new product and create a new PO. Work with Game One Returns and Janet Cintron to get a claim and RA filed with the Vendor. ACCOUNT MANAGERS AND REPS WILL NOT CONTACT THE VENDOR FOR ANY OF THESE ISSUES.